000			00465nam a2200181Ia 4500
008			201023s9999||||xx |||||||||||||| ||und||
020			_a000000-0000000
100			_aZeithaml, Valarie A
245		0	_aServices marketing
250			_a4th
260			_aNew Delhi _bTata McGraw Hill _c2008
300			_aXXI, 831
365			_b527
650			_aManagement
942			_cTB
999			_c2206 _d2206